In these Terms & Conditions:
Capital Luxury Cars operates as a marketplace and booking platform that connects Clients with Vehicle Owners who provide luxury car hire services, including chauffeur-driven and self-drive options.
Important: CLC acts as an intermediary facilitating bookings between Clients and Vehicle Owners. CLC does not itself own, operate, maintain, inspect, or insure the vehicles listed on the Platform, nor does CLC employ, train, license, or supervise the chauffeurs. The contractual relationship for the provision of the vehicle and any chauffeur service is between the Client and the Vehicle Owner.
By using the Platform and submitting a Booking, you acknowledge and agree that:
A Booking is created when you submit a request through the Platform and the Vehicle Owner accepts. For upfront-payment listings, the Booking is confirmed upon successful payment. For standard listings, your card is saved and charged 72 hours before your Event.
All prices displayed on the Platform are in Australian Dollars (AUD) and inclusive of GST where applicable. Chauffeur bookings are priced per hour or as a flat event rate. Self-drive bookings are priced per day. Additional charges (tolls, parking, excess kilometres, cleaning fees) may apply as specified in the listing.
All payments are processed securely through Stripe. CLC does not store your card numbers. Funds are held by Stripe and released to the Vehicle Owner 3 business days after the Event or rental return, unless a dispute or issue is raised.
A percentage-based security deposit may be required at the time of booking. For self-drive hire, a separate security bond may be collected by the Vehicle Owner before vehicle handover and returned upon satisfactory return of the vehicle.
By completing a Booking, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. Your electronic acceptance (via the checkbox at checkout) constitutes a legally binding agreement equivalent to a handwritten signature under the Electronic Transactions Act 1999 (Cth) and corresponding state and territory legislation.
Chauffeur-driven bookings include a licensed driver and the designated vehicle for the agreed Service Period. The chauffeur will provide point-to-point transport as agreed at the time of booking.
The Vehicle Owner is solely responsible for ensuring that:
During any chauffeur-driven booking, you agree to:
The chauffeur will use their reasonable judgment in selecting routes. CLC and the Vehicle Owner are not liable for delays caused by traffic, road closures, accidents, weather, or events outside their control. If additional time is required beyond the booked Service Period, extra charges may apply at the Vehicle Owner's hourly rate.
CLC does not employ, train, supervise, direct, or control any chauffeur. The chauffeur is engaged by and acts under the direction of the Vehicle Owner. CLC has no liability whatsoever for any act, omission, negligence, or misconduct of any chauffeur, including but not limited to accidents, injuries, delays, property damage, traffic infringements, or breaches of law.
To hire a vehicle on a self-drive basis, you must:
During any self-drive hire, you agree to:
You are liable for all damage to or loss of the vehicle during the hire period, including damage caused by third parties, unless covered by the Vehicle Owner's insurance. You are responsible for any excess or deductible payable under the Vehicle Owner's insurance policy. The security bond may be used to offset repair costs, cleaning fees, or traffic infringements incurred during the hire period.
Cancellations must be submitted through the Platform via your booking dashboard.
If the Vehicle Owner cancels a confirmed Booking, you will receive a full refund. CLC will use reasonable efforts to help you find an alternative vehicle but is not obligated to do so and accepts no liability for any consequential loss arising from a Vehicle Owner's cancellation.
If you fail to appear at the agreed pickup time and location without prior notice, the Booking is treated as used. No refund will be issued. The Service Period is deemed to have commenced at the booked time.
To the maximum extent permitted by law, CLC's total aggregate liability to you for any claims arising out of or in connection with your use of the Platform or any Booking is limited to the total fees paid by you to CLC (being the platform service fee component only, not the total Booking amount) in the 12 months preceding the claim.
To the maximum extent permitted by law, CLC is not liable for any:
Without limiting the above, CLC expressly excludes liability for:
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any equivalent state or territory legislation that cannot be excluded, restricted, or modified by agreement. To the extent that CLC is liable under any non-excludable consumer guarantee, CLC's liability is limited (at CLC's election) to the re-supply of the services or the payment of the cost of having the services re-supplied.
You agree to indemnify, defend, and hold harmless CLC, its directors, officers, employees, agents, and affiliates from and against any and all claims, demands, actions, damages, losses, costs, charges, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with:
This indemnity survives the termination of your account and any Booking.
Vehicle Owners are solely responsible for maintaining appropriate insurance coverage for their vehicles, including comprehensive motor vehicle insurance and, where required, public liability insurance. CLC does not verify, maintain, or provide any insurance coverage.
All vehicles registered in Australia carry compulsory third-party (CTP) personal injury insurance as required by law. This insurance covers personal injury to third parties in the event of a motor vehicle accident but does not cover vehicle damage or property loss.
You acknowledge that the hire and use of motor vehicles inherently involves risk of accident, injury, property damage, and death. By making a Booking, you voluntarily assume these risks. You acknowledge that CLC has no control over road conditions, traffic, weather, vehicle condition, driver behaviour, or any other factor that may contribute to an incident.
CLC strongly recommends that you obtain your own travel or event insurance to cover risks including event cancellation, medical expenses, personal belongings, and any gap between the Vehicle Owner's insurance and your exposure.
You agree not to:
CLC reserves the right to suspend or permanently ban any account that violates these terms, without refund.
CLC collects and processes personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Information collected includes your name, email, phone number, event details, and payment information (processed by Stripe — CLC does not store card numbers).
Your information may be shared with Vehicle Owners to fulfil your Booking. CLC will not sell your personal information to third parties. For full details, refer to our Privacy Policy.
If you have a dispute regarding a Booking, you must first raise it through the Platform within 48 hours of the Event. CLC will use reasonable efforts to mediate between you and the Vehicle Owner, but is not obligated to resolve the dispute or provide a refund.
These Terms are governed by and construed in accordance with the laws of the Australian Capital Territory, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of the Australian Capital Territory and any courts hearing appeals therefrom.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.
Neither CLC nor any Vehicle Owner shall be liable for failure to perform any obligation under a Booking where such failure is caused by circumstances beyond reasonable control, including but not limited to: natural disasters, severe weather, floods, bushfires, pandemic, government restrictions, civil unrest, war, terrorism, strikes, power outages, internet or telecommunications failures, road closures, or acts of God.
These Terms, together with any Booking confirmation, constitute the entire agreement between you and CLC regarding your use of the Platform. They supersede all prior agreements, representations, and understandings.
CLC reserves the right to modify these Terms at any time. Updated Terms will be posted on this page with the revision date. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms. Material changes will be notified via email where possible.
A failure by CLC to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign or transfer your rights or obligations under these Terms without CLC's prior written consent. CLC may assign its rights and obligations without restriction.
Headings are for convenience only and do not affect interpretation. References to legislation include any amendment, re-enactment, or replacement. The word "including" means "including but not limited to".
For questions about these Terms, or to raise a dispute, contact us at:
Capital Luxury Cars (CLC)
Email: admin@capitalluxurycars.com.au
Website: capitalluxurycars.com.au
Location: Canberra, Australian Capital Territory, Australia